Customer Service Center
Guarantee | Returns | Shipping
Who We Are:
We have been in the novelty, collectible and gift industry for over 25 years. In 1998 we used our extensive knowledge to start IncredibleGifts.com, and we now feature over 2,000 items on our site. Since our inception we have shipped over 1,000,000 orders from our state-of-the-art Van Nuys, CA warehouse.
We have a FIVE STAR RATING with YAHOO SHOPPING, a Yahoo Buyer Protection Plan, and over 5,000 positive feedback on EBAY with a RED STAR RATING.
Our Customer Service Department, firstname.lastname@example.org, monitors the email 24/7 and will respond to your questions ASAP. Or can be reached during normal business hours at (818) 787-6712.
We strive to provide:
The Most Current & Trendy Merchandise Available. We have over 25 years of merchandising experience in the novelty field. If you donít see a product you are looking for please email Customer Service, email@example.com or call us (818) 787-6712.
We work extremely hard to purchase our products at the lowest possible prices so we can provide the same to you. If you have a question about our prices or would like discounts on large quantity purchases please email David, firstname.lastname@example.org or call (818) 787-6712.
Excellent International Shipping:
We sell our products to over 50 countries and are very familiar with necessary documentation and shipping methods. No shipment is too small or too large. Our site is programmed for international shipping rates or you can email email@example.com to receive a quote. Due to a growing number of lost international packages IG.com can only ship USPS Express Mail. Express Mail provides a tracking numbers that guarantees delivery. Please be aware that we do not cover duties or other fees with our shipping prices. You need to be aware of those fees and expect them when the package arrives.
45 Day Return Policy - Every Item We Sell Is Covered
If a buyer is unhappy with any item for any reason, he or she can return it within 45 days of purchase for a prompt refund. Unless the return is due to an error made by incrediblegifts we CAN NOT refund shipping charges. If you did not pay for shipping, ie. received free shipping because the order was over $200 we will deduct your credit for the exact amount that the shipper charged us.
Return the item(s) boxed securely and send it to:
Mail Returns To:
14934 Calvert St.
Van Nuys, CA 91411
All orders are usually processed and shipped within 1-4 business days. UPS and Priority Mail both charge a base freight charge and then the freight goes up very slowly according to weight. So for ordering just one item the freight might cost virtually the same as for ordering two or three items. So if you want to get the most value for the freight charge ordering more than one item would be the way to go.
Life-Size Life Sized Cardboard Cutouts:
Life size stand-ups are printed to order. Ground orders usually take 7 to 20 business days. Air ships within 24 hours if ordered between Monday and 8am Friday PST. To figure out shipping charges put the item(s) in your cart. Below you are able to put your zip code in, choose you shipping method and hit apply. If you have any questions Email firstname.lastname@example.org for rates or call us toll free. We can ship lifesize cardboard cutouts out of the US.
UPS: Starts off at $5.50 to $7.50 and goes up .20 to .85 per pound depending on where you live. Takes about 1 to 8 business days. Will not deliver to P.O. Boxes. To Count the days for package arrival of Next Day, 2nd Day and 3 Day air start with either the day it was ordered, if it was ordered before 10AM PST or the following day if it was ordered after 10AM PST. Then count every 24 hours after that not counting the weekends or major holidays. For Example if you ordered an item on Tuesday at 2 PM PST 2nd day air it would arrive on Friday. 3 Day air would arrive on Monday.
USPS Priority Mail: Starts off at $5.50 and up based on your location. For Domestic, APO, AFO, and P.O. Boxes only. Not for International Orders. Not a valid shipping method for Cardboard Cutouts because of size restrictions.
To figure out the exact shipping rate without placing an Order: Place all the items in your cart. Below put your zip code, choose you shipping method, and hit apply. The shipping rate will be listed under the shopping cart.
UPDATE YOUR EMAIL ADDRESS:
14934 Calvert St.
Van Nuys, CA 91411
Internet, Phone, & Mail Orders
Phone: 800-982-5992 | 818-787-6712 | Fax: 818-787-6714